Delta’s Ongoing IT Outage Travel Nightmare: CEO Bags $34.2M BONUS – But You’re Stuck!
Last year Delta’s CEO Ed Bastian pocketed millions and today passengers face chaos and cancellations – find out why! 💸 #News #Travel #Delta
Cancellations and Chaos at the Airport!
ST. PAUL, MN – Delta Air Lines passengers have been stuck in travel chaos since last Friday. The airline is struggling to recover from a massive software outage caused by a botched update from CrowdStrike, a cybersecurity firm. This IT disaster has left travelers in Minnesota and around the world stranded and frustrated as Delta continues to cancel and delay flights.
Widespread Disruptions
Over the weekend, Delta canceled over 3,500 flights and delayed thousands more. On Monday, the nightmare continued with another 626 flights canceled and 144 delayed.
As of today, the cancellations have hit 43 arrivals and 20 departures at Minneapolis-St. Paul Airport alone. In total, Delta canceled 383 flights by 6 a.m. this morning.
The Root of the Problem
The chaos began late Thursday when a CrowdStrike software update went terribly wrong. The update affected Microsoft’s Windows operating systems, leading to widespread system failures.
Almost every industry felt the impact, but airlines were hit the hardest. Delta’s crew tracking system, essential for flight operations, was particularly affected.
Passenger Outrage
Passengers are fuming as they face long waits, canceled plans, and little information. Delta’s CEO, Ed Bastian, acknowledged the situation in a statement, apologizing and explaining the extent of the issue.
The airline is offering travel waivers, free rebooking, measly meal vouchers, hotel rooms, and transportation to affected customers. But the gesture might be too little, too late for many.
Here’s something to think about while you’re sitting at the airport: Delta CEO Ed Bastian’s total compensation skyrocketed to $34.2 million in 2023, thanks to a one-time bonus for steering the company through the COVID-19 pandemic.
Stocks Take a Hit
Delta’s woes have not gone unnoticed on Wall Street. The airline’s stock has been declining steadily, with a 3.54% drop reported on Monday. The ongoing cancellations and delays have investors worried about the airline’s ability to recover.
Federal Investigation
Adding to Delta’s troubles, the U.S. Department of Transportation has launched a federal investigation into the airline’s handling of the crisis.
Secretary of Transportation Pete Buttigieg announced the probe, emphasizing that Delta must provide timely refunds, rebooking, and reimbursements to passengers. The government received hundreds of complaints about Delta’s response to the outage.
The Road Ahead
Delta’s IT team is working around the clock to fix the issues, but the road to recovery looks long and uncertain. Bastian warned employees in a video message that cancellations might continue throughout the week!
As passengers and regulators watch closely, Delta is under immense pressure to resolve the crisis and restore its reputation.
Keep an eye on JackAndKitty.com for the latest updates on Delta’s ongoing travel nightmare. Safe travels, take a deep breath, maybe crack a joke.
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